Features

• Online help desk
• Online product help and documentation
• District configuration to customize solution
• Online community forums
• Email support at support@triand.com
• Usage Reports
• Change Notification
• Custom Roles
• Phone Support - 10 Call Pack
• Users receive immediate feedback upon entering a Change Request (CR)
• Frequently asked questions
• User guides by teacher, school, district, state
• District Implementation Guide
• Getting Started Guide
• User Registration

 

Benefits

• Rapid response to customer service needs
• Improves customer service by automating communication
• Available when it's needed, 24/7
• Allows users to submit change requests online
• No hidden costs
• Reduces the total cost of ownership by 80-90%
• Continuously improving system
• Easily accessible from every page
• Efficient and effective for any size school
• Meets the needs of users wherever they log-on
• Flexibility within the district or school

 

Cost / Benefit Analysis

• Reduces your total cost of ownership 93-97% (over 3-years, compared to a desktop system)
• Increases productivity by more than 20%, representing an average $18-20 per student efficiency gain